We may collect the following types of information: 

Personal Information: Information you voluntarily provide, including:

• Name 

• Email address 

• Phone number 

• Billing information 

• Account information 

• Scheduling details 

• Communication preferences 

Session & Communication Information: We may collect information shared during:

• Intake forms 

• Messaging 

• Scheduling 

• Support communications 

• Listener sessions 

This may include personal experiences, workplace concerns, relationship discussions, emotional reflections, and other information voluntarily disclosed by users. Technical Information: We may automatically collect: 

• IP address 

• Browser type 

• Device information 

• Operating system 

• Cookies 

• Usage activity and website analytics data

We may use collected information to: 

• Provide and manage services

• Schedule and facilitate sessions

• Process payments

• Communicate with users

• Improve platform functionality

• Maintain safety and security

• Enforce company policies

• Respond to inquiries

• Support operational needs 

We may also use aggregated or anonymized data for internal analytics and business improvement purposes. 

Third Space Talk values discretion and respectful handling of personal information. However, users acknowledge that Third Space Talk is not a healthcare provider, mental health practice, therapy service, counseling practice, medical provider, or HIPAA-covered entity. While Third Space Talk implements reasonable privacy and security measures, the Services are delivered through internet-based technologies and third-party platforms that have inherent limitations. As a result, confidentiality, privacy, and security cannot be guaranteed under all circumstances. Users should carefully consider the information they choose to disclose through the Services. While we strive to maintain privacy, confidentiality cannot be guaranteed in all circumstances. Information may be disclosed when:

• Required by law 

• Necessary to protect safety 

• Needed to investigate misuse of the platform 

• Or necessary to enforce our Terms of Service

Users should avoid sharing highly sensitive medical, legal, financial, or emergency-related information through the platform. 

3a. Definition of Confidential Information 

For purposes of this Privacy Policy, "Confidential Information" generally includes personal information provided by users that is not publicly available and that is collected, maintained, or processed in connection with the Services. Confidential Information does not include:

• Information that becomes publicly available through no fault of Third Space Talk

• Information independently developed by Third Space Talk without reference to user information 

• Aggregated or anonymized information that cannot reasonably identify a specific individual; or

• Information that must be disclosed pursuant to legal obligations, court orders, government requests, or safety-related circumstances described in this Privacy Policy

Third Space Talk may discontinue a session or restrict access to services if:

• A user appears to be in crisis 

• Poses a danger to themselves or others 

• Or seeks services outside the intended scope of the platform

Third Space Talk may encourage users to contact emergency services or licensed professionals when appropriate. Third Space Talk is not responsible for responding to emergencies or crisis situations. Third Space Talk may also directly contact emergency services or licensed professionals on behalf of the user.

Payments may be processed through third-party payment providers. Third Space Talk does not directly store full payment card information on our servers. Users acknowledge that payment processors may maintain separate privacy policies governing payment transactions. 

Our website may use: 

• Cookies 

• Analytics tools 

• Similar technologies 

to improve website functionality, understand user behavior, and enhance user experience. Users may adjust browser settings to limit cookie usage; however, portions of the website may not function properly if cookies are disabled. 

To operate the Services, Third Space Talk may utilize trusted third-party providers, including but not limited to: 

• Payment processors 

• Scheduling platforms 

• Customer relationship management (CRM) systems 

• Email providers 

• Video conferencing platforms 

• Website hosting providers 

• Analytics providers 

• Cloud storage providers; and 

• Customer support platforms 

Examples may include providers such as Google Workspace, Squarespace, Stripe, HubSpot, Zoho, Calendly, Zoom, Microsoft Teams, or similar business tools. Information submitted through Third Space Talk may be processed, transmitted, or stored by such providers in accordance with their own privacy policies and security practices. Third Space Talk carefully selects vendors believed to maintain reasonable security practices but cannot guarantee the security, availability, or privacy practices of third-party systems. Users are solely responsible to review applicable third-party privacy policies before using the Services. 

Third Space Talk retains information only for as long as reasonably necessary to:

• Provide Services 

• Maintain customer accounts 

• Process subscriptions and payments 

• Comply with legal obligations 

• Investigate safety concerns 

• Resolve disputes 

• Enforce Company policies 

• Support legitimate business operations 

The following retention periods are general guidelines and may be adjusted where necessary for legal, operational, safety, accounting, or dispute-resolution purposes:

• Active account information: retained while the account remains active and for up to three (3) years after account closure. 

• Billing and transaction records: retained for up to seven (7) years to satisfy tax, accounting, and legal obligations. 

• Intake forms, operational notes, scheduling records, and customer support communications: generally retained for up to three (3) years after the most recent customer interaction. 

• Marketing communications and analytics records: retained as reasonably necessary for operational and business purposes. 

• Third Space Talk reserves the right to retain information longer where required by law or reasonably necessary to protect the Company, its users, listeners, or business interests. 

When information is no longer reasonably required, Third Space Talk may delete, anonymize, or securely dispose of such information. 

Third Space Talk implements reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction. Security measures may include:

• Password protection 

• Multi-factor authentication 

• Role-based access controls 

• Encryption where available 

• Secure payment processing through third-party providers 

• Vendor security reviews; and 

• Restricted access to customer information 

Despite these efforts, no system, network, website, platform, transmission method, or storage solution can be guaranteed completely secure. Users acknowledge that any transmission of information over the internet carries inherent risk and that Third Space Talk cannot guarantee absolute security. 

9a. Security Incidents and Breach Notification 

Despite reasonable security measures, no system can guarantee complete protection against unauthorized access, cyberattacks, data breaches, or other security incidents. If Third Space Talk becomes aware of a security incident involving personal information, the Company will take reasonable steps to investigate the incident, mitigate potential harm, and provide any notifications required by applicable law. Notifications may be provided by email, website notice, account notification, or other reasonable means of communication. Nothing in this section shall be construed as an admission of liability or fault by Third Space Talk.

Subject to applicable law, users may have the right to: 

• Request access to personal information maintained by Third Space Talk

• Request correction of inaccurate information 

• Request deletion of certain information 

• Request information regarding categories of collected data 

• Opt out of marketing communications; and 

• Inquire about how personal information is used 

Requests may be submitted to: support@thirdspacetalk.com. Third Space Talk will make reasonable efforts to respond to legitimate requests within a reasonable period of time. Certain information may be retained where necessary for: 

• Legal compliance 

• Safety concerns 

• Fraud prevention 

• Dispute resolution 

• Tax and accounting obligations; or 

• Protection of Company rights and interests 

10a. Session Information, Intake Forms, and Listener Notes 

Third Space Talk follows a principle of collecting only information reasonably necessary to operate the Services. Information collected through intake forms, scheduling systems, messaging, customer support communications, or listener interactions may be used for: 

• Session preparation 

• Quality assurance 

• Customer support 

• Subscription management 

• Safety monitoring 

• Escalation procedures; and 

• Operational administration 

Listeners may maintain limited operational notes relating to sessions. Third Space Talk encourages the use of concise operational notes rather than detailed records of highly sensitive personal information. Users are encouraged not to disclose highly sensitive medical, legal, financial, or emergency-related information through the Services.

10b. State Privacy Rights 

Residents of certain states, including Minnesota, may have additional rights concerning personal information under applicable privacy laws. Where required by law, Third Space Talk will make reasonable efforts to honor lawful requests relating to:

• Access to personal information; 

• Correction of inaccurate information; 

• Deletion of personal information; 

• Portability of certain information; and 

• Other rights provided by applicable privacy legislation. 

Third Space Talk reserves the right to verify the identity of any person submitting a privacy request before taking action on such request. Nothing in this Privacy Policy shall be interpreted to waive any rights available under applicable law.

Third Space Talk is intended exclusively for adults eighteen (18) years of age and older. The Company does not knowingly collect, solicit, or maintain personal information from children under thirteen (13) years of age and does not direct its Services toward children. If Third Space Talk becomes aware that information has been collected from a child in violation of applicable law, reasonable steps will be taken to delete such information. 

Parents or guardians who believe information may have been collected from a child may contact the Company using the contact information provided below.

Third Space Talk reserves the right to update or modify this Privacy Policy at any time. Updated versions will be posted on our website with a revised effective date. Continued use of the Services after changes constitutes acceptance of the updated policy.

If any provision of this Privacy Policy is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

This Privacy Policy constitutes the complete statement of Third Space Talk's privacy practices relating to the Services and should be read together with the Terms of Service and any other policies expressly incorporated by reference.

Third Space Talk shall not be responsible for delays, interruptions, security incidents, or failures arising from events beyond its reasonable control, including internet outages, cyberattacks, telecommunications failures, natural disasters, acts of government, labor disputes, public health emergencies, utility failures, or failures of third-party service providers. 

Third Space Talk 

Website: thirdspacetalk.com 

Email: support@thirdspacetalk.com

By using Third Space Talk services, you acknowledge that: 

• You have reviewed this Privacy Policy 

• Understand the nature of the Services 

• And consent to the collection and use of information as described herein

• Severability